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say hello

If you have any questions regarding our services or guarantees, please feel free to contact our service team by e-mail.

Please remember to state your full name and address on all inquiries. Webshop customers please also provide your ridetsg.com order number.


Customer Service Headquarter

If you have a general question that wasn’t answered by our FAQs please send your email to:



Customer Service Webshop:

If you shopped on ridetsg.com and have a question that is not answered on our “Orders & Shipping” page please send your email to:



Customer Service Warranty:

If you have a question about warranty, please contact the shop you bought it from. Your retailer should always be your first contact. If you bought your TSG product directly from our online store (ridetsg.com), please email us to: 




TSG International AG
Bülachstrasse 5
8057 Zürich, Switzerland

TSG International AG is registered in the Handelsregister of the District Court of Zurich.
VAT identification number: CHE-112-512-046

Represented by:
Marcel Korner (CEO)
Nadja Herger (Co-Owner)
Daniel Wattenhofer (Partner)

Contact Information:
P +41 (0)43 9601751
F. +41 (0)43 9601750
E info@ridetsg.com

European Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr