Terms and Conditions
(1) The following terms and conditions shall govern the sale by TSG International AG (named “us ”) and the buyer (named “you ”). Any terms and conditions that you propose or object to are subject to our written consent. By placing an order with us, it is deemed that you have read, understood and agreed to our Terms and Conditions. If you are unhappy with any aspect of our terms and conditions, please contact us before placing an order.
2. Stock Availability
Usually unavailable items are not possible to order online but in extremely busy periods it may happen. We cannot always guarantee permanent availability of all items, although we try our hardest. Some items sell much better than we predict; lead times in the industry are annoyingly long. If an item is out of stock, we'll always give you the best information we can on anticipated delivery dates.
3. Prices and Payment
(1) All prices are listed in Euros.
(1) All orders will be processed within 72 hours from the date of order at the shown prices and delivery conditions to the given address. Delivery times to Europe are usually 3-7 working days. Delivery times to the rest of the world are usually 6-11 working days. Delivery dates are without obligation. The advised dates of delivery may change because of events beyond our control.
5. Custom information for international shipments
(1) The total amount of your invoice does not include any taxes, duties, import fees or custom fees charged by your local government. As customs policies vary widely by country, we cannot anticipate what these charges will be and are not responsible for any taxes, duties, import fees or custom fees levied once the merchandise reaches your country. Please contact your local government or post office for more information.
6. Your rights of Return
(1) You may return your unused product for a full refund within 14 days of the delivery date.
(4) Shipping charges on returned merchandise are at the customer's expense unless the product is defective or an error has occurred when filling the order. TSG will not charge additional shipping on exchanges.
(5) All refunds will be issued based upon the original form of payment, If you paid via bank transfer you will need to supply the bank account information when you initiate the return.
(6) To request a size exchange, please email us at shop(at)ridetsg.com with a clear description of the matter making sure the new items are reserved for you in stock. All exchanges are subject to availability.
(7) No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport firm which provides a track & trace service.
(1) In the case of a material defect in the product on our behalf, you have the right to choose a similar product in exchange, to withdraw from the contract or to request a price reduction within 12 months from the purchase date. All requests are to be confirmed by written correspondence with us.
8. Secure Transactions
Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to TSG INTERNATIONAL AG in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party.
All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden.
10. Contact us
The best way to contact us is by email: firstname.lastname@example.org.
11. Electronic Communications
When you visit TSG International AG or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
12. Children Under the Age of 18
If you are under 18, you may shop at www.ridetesg.com only with involvement of a parent or guardian. TSG and its affiliates reserve the right to refuse service, remove or edit content, or cancel orders in their sole discretion.
13. Third Party Links
TSG may link to third-party sites. TSG has no control over linked sites. These sites are for your convenience only and must be accessed at your own risk.
14. Risk of Loss
All items purchased from TSG International AG are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
15. Miscellaneous Terms
(1) All terms and contracts under this agreement are governed by Swiss Law without regard to conflict of laws. UN purchasing law (CISG) is excluded. The designated court is Zurich, Switzerland.
16. Site Policies, Modification, and Severability
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.