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Terms and Conditions


1. General

(1) The following terms and conditions shall govern the sale by TSG International AG (named “us ”) and the buyer (named “you ”). Any terms and conditions that you propose or object to are subject to our written consent. By placing an order with us, it is deemed that you have read, understood and agreed to our Terms and Conditions. If you are unhappy with any aspect of our terms and conditions, please contact us before placing an order.

(2) We reserve the right to add, delete or amend these Terms and Conditions without prior written notice at any time, at our sole discretion.

2. Stock Availability

Usually unavailable items are not possible to order online but in extremely busy periods it may happen. We cannot always guarantee permanent availability of all items, although we try our hardest. Some items sell much better than we predict; lead times in the industry are annoyingly long. If an item is out of stock, we'll always give you the best information we can on anticipated delivery dates.

3. Prices and Payment

(1) All prices are listed in Euros.

(2) Accepted methods of payment are Visa, MasterCard and Paypal. Swiss and EU customers may pay via prepayment (bank transfer). Customers that pay via prepayment (bank transfer) should provide name and order number on the transfer form.

Our bank details are:
Bank name: Credit Suisse
Bahnhofstrasse 28, 8640 Rapperswil, Switzerland
account number: 0595-197206-62-2
IBAN: CH77 0459 5019 7206 62002
SWIFT: CRESCHZZ80A

Receiver: TSG International AG, Bülachsteasse 5, 8057 Zurich, Switzerland

4. Shipments/Delivery

(1) All orders will be processed within 72 hours from the date of order at the shown prices and delivery conditions to the given address. Delivery times to Europe are usually 3-7 working days. Delivery times to the rest of the world are usually 6-11 working days. Delivery dates are without obligation. The advised dates of delivery may change because of events beyond our control.

(2) Delivery is made at your risk and expense. Additional cost may result in the case of delivery to Non-EU countries, as they may be subject to taxes, duties, import fees and custom fees. These must be paid by the recipient upon delivery of the order. For more precise information about the costs involved please contact your local government or your post office.

Method of Delivery?
The delivery service listed below applies for the following regions:
EU Countries: DPD
Switzerland: Swiss Post?or DPD
All other countries (no P.O. boxes or parcel pick-up stations): FedEx

Tracking: Swiss Post: http://www.post.ch?
FedEx: https://www.fedex.com/fedextrack/

(3) If a parcel is returned, because the address was incomplete or incorrect, because you refused to accept it or because you didn't pick it up at your post office in time, you will be charged for the shipping costs back to TSG.
We will be glad to answer any further questions you might have, from Monday to Friday at onlinestore@freitag.ch.

5. Custom information for international shipments

(1) The total amount of your invoice does not include any taxes, duties, import fees or custom fees charged by your local government. As customs policies vary widely by country, we cannot anticipate what these charges will be and are not responsible for any taxes, duties, import fees or custom fees levied once the merchandise reaches your country. Please contact your local government or post office for more information.

6. Your rights of Return

(1) You may return your unused product for a full refund within 14 days of the delivery date.

Return Instructions:
If you need to return an item, please fill out the returns form included in your package or download it from our HELP Menu. Please be sure to have a copy of your web order invoice # in order to complete this form, note the item you are returning and the reason for your return.

Send the product together with the original invoice and the Return Form to our distribution center in Austria. Do not ship to our office in Switzerland unless you are a customer from Switzerland.

Ship your return to:
TSG International AG EU Warehouse
c/o Spedition BRAUN
Scheibenstrasse 3
6923 Lauterach
Austria

(2) Only orders placed through ridetsg.com are eligible for exchange/return through TSG. If you purchased a TSG product through one of our retail partners, please exchange/return that item directly through that store. Exchange/return policies may differ from store to store. Alternatively, you cannot exchange/return a TSG product that you purchased through our website through a TSG retail partner.

(3) All products must be returned to us in perfect condition in original packaging and accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. TSG cannot accept returns where labels have been removed. We will dismiss the returned product if:

  • The product shows signs of visible use
  • The product returns without original packaging and/or product tags
  • The product is damaged as a result of return transport

(4) Shipping charges on returned merchandise are at the customer's expense unless the product is defective or an error has occurred when filling the order. TSG will not charge additional shipping on exchanges.

(5) All refunds will be issued based upon the original form of payment, If you paid via bank transfer you will need to supply the bank account information when you initiate the return.

(6) To request a size exchange, please email us at shop(at)ridetsg.com with a clear description of the matter making sure the new items are reserved for you in stock. All exchanges are subject to availability.

(7) No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport firm which provides a track & trace service.

7. Warranty

(1) In the case of a material defect in the product on our behalf, you have the right to choose a similar product in exchange, to withdraw from the contract or to request a price reduction within 12 months from the purchase date. All requests are to be confirmed by written correspondence with us.

(2) It is up to you to control the products either upon delivery and to notify us within the time period mentioned in 7(1). Failure to do so will result in a loss of your rights.

(3) Other claims for damages and indemnity are ruled by the provisions of Swiss law and we are only liable for gross negligence and intent. This includes our employees or other helping persons. Binding law terms (i.e. law of product liability) are not effected.

8. Secure Transactions

Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to TSG INTERNATIONAL AG in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party.

9. Copyrights

All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden.

10. Contact us

The best way to contact us is by email: shop@ridetsg.com.
We guarantee that we will contact you back immediately either by email or phone within our business hours: 9:00am - 6:00pm central European time.

11. Electronic Communications

When you visit TSG International AG or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

12. Children Under the Age of 18

If you are under 18, you may shop at www.ridetesg.com only with involvement of a parent or guardian. TSG and its affiliates reserve the right to refuse service, remove or edit content, or cancel orders in their sole discretion.

13. Third Party Links

TSG may link to third-party sites. TSG has no control over linked sites. These sites are for your convenience only and must be accessed at your own risk.

14. Risk of Loss

All items purchased from TSG International AG are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

15. Miscellaneous Terms

(1) All terms and contracts under this agreement are governed by Swiss Law without regard to conflict of laws. UN purchasing law (CISG) is excluded. The designated court is Zurich, Switzerland.
(2) Should a provision of these general conditions of supply prove to be wholly or partly invalid, the parties to the contract shall jointly seek an arrangement having a legal and economic effect which will be as similar as possible to the invalid provision.

16. Site Policies, Modification, and Severability

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Updated January 9, 2014

COPYRIGHT 2014, TSG INTERNATIONAL AG, ALL RIGHTS RESERVED.