Where can I find a TSG dealer in my neighborhood?

We have Authorized TSG Dealers all over the globe. For a list of dealers in your area, please contact the TSG distributor in your country. Click CONTACT and use the country drop down box on our site.

How can I get some free stickers?

All you have to do is email us a letter and tell us your favorite TSG product at info(at)ridetsg.com and your local TSG distributor will send you some stickers. Be sure to include your post address.

Where is TSG located?

Our global HQ is in beautiful Zurich, Switzerland.

How can I contact you?

You can reach us by email at info(at)ridetsg.com. Email is our preferred way of communication and you will in most cases get quicker service by sending us an email since we don't have staff sitting by the phone at all times.

How do I get sponsored?

Getting sponsored by TSG sure ain't the easiest thing, but it's not necessarily impossible. Send us your "portfolio" (Rider's resume: action shots, contest results, magazine coverage, photos and video). Include a letter explaining yourself. There are tons of riders of all ages that are looking to make the first step into a professional action sport career. Unfortunately, we cannot sponsor them all. We have to be selective and search for specific qualities we look for in riders for the TSG Team. We have a network of TSG Representatives out there who are always scoping new talent in their regions. You should be looking to begin your career by dominating your local scene, at any age. If you stand out at your local spot, and your riding will be the one thing that helps you stand out, people will notice and you will be on your way. This is when you should be thinking about sponsorship and how to get there. Once you have brought your riding to a level where you feel you can compete nationally, you should start thinking about creating a resume of results, photographs, and even video if available. These three things, along with a letter explaining your accomplishments and goals, are the most important materials for a Team Manager and your Rep to see. Use your cover letter to explain who you are, what you have done, what you are looking for from TSG, and where you see yourself going in this sport in the years to come. It is important for us to get to know you a bit. Let us know Who you are, and Why you want to be sponsored. Send us your latest results, photos, video and a letter explaining yourself. Your first impression is very important. Send it to: TSG International AG, Bülachstrasse 5, 8057 Zurich, Switzerland. Do not be discouraged if your request is denied for sponsorship. All it means is that you have some better riding inside that has yet to be discovered. Continue to work on your riding in the areas that you like most. Eventually, hard work and tons of riding will be noticed, and hopefully you will be a step closer.
COPYRIGHT 2012, TSG INTERNATIONAL AG, ALL RIGHTS RESERVED.

What size do I have?

You find individual size charts of each product when you click on SPECS on the product detail pages. Complete size charts can be viewed and downloaded from our size chart service section. Our size charts together with instructions on how to take your measures will help you find the right size for your gear.

How do I choose the right size helmet?

When choosing the right helmet size, you can measure the circumference of the head at the widest area of the head, just above your eyebrows. This measurement corresponds to the measurement stated in the helmet size guide. For example, if your head circumference measurement is 55cm, you are most likely to fit in a S/M size helmet (S/M: 54-56 cm). Remember that each head is different and a circumference measurement of 55 cm is no guarantee that a helmet of size S/M: 55-56cm will fit perfectly depending on the shape of the head in relation to the shape of the helmet. If you think you have a demanding head shape, try our Kraken or Arctic Kraken helmet with Flextech that adapt to the shape of your head.

How do I choose the right size protector?

When choosing the right protector size, follow the body measurement guidelines as indicated on the size chart. Refer to the charts to find the perfect fit. But please keep in mind that the indications are guidelines only and can slightly differ depending on individual body anatomies.

How to try a helmet?

A helmet should have a close but snug fit. Not too tight, not too loose. It is important that the helmet can neither ride up your forehead nor be pushed down over your eyes. Put on the helmet in a manner so that it sits straight on your head and covers your forehead, without blocking your vision. The helmet should fit comfortably; so that it holds onto your head as you move it front and back, as well as side-to-side. The comfort pads inside the helmet should exert firm, even, but comfortable pressure against your head. The helmet fits well if the pads are in contact with all sides of your head around the helmets interior.

How to customize your fit?

Our helmet Tuned Fit System allows you to dial in your fit using different thickness comfort pads on the interior of the helmet. Your helmet comes with two sizes of comfort pads. Carefully separate the Velcro strips at room temperature to remove the pads on the inside of the helmet and swap them for the thickness you need. Your helmet package contains spare fastening points in case one of the Velcro fastening points becomes detached. If the helmet still does not fit after having adjusted it with the pads, choose another size. Comfort pads can be purchased separately in all the various sizes.

How to try a protector?

If you want your protection gear to work properly, make sure that it covers the protected area effectively. To obtain maximum protection and comfort, select the correct size and take care that the product fits tight to your body. Close all hook-and-loop fasteners and other fasteners carefully to prevent unwanted slipping and ensure maximum comfort. To obtain maximum adherence to the protected area, the product must be worn underneath the clothing.

How can I tell if my helmet has been damaged?

Your helmet is designed to absorb shock by partial destruction of the energy absorbing liner. This damage may or may not be visible to the user. Therefore, if subjected to a severe impact or blow, you should replace your helmet even if it appears undamaged.

Can my helmet resist multiple impacts?

All our helmet impact liners are made of a light, but stiff foam material called EPS foam. This protective liner is meant to condense, break, crack or fracture upon sustaining one moderate to heavy impact, so that your skull doesn?ft have to! Your helmet does not resist multiple heavy impacts. You should replace your helmet after one single severe impact. You might find helmets with a material liner called EPP, that is meant to be a multi-impact foam. The reason why we do not use EPP is that it requires a thicker helmet than one using EPS. But most important nobody can tell you how safe your helmet is after an impact and how many more impacts it resists. The rebound characteristic of EPP is not well documented and it comes with a great amount of uncertainty. Uncertainty should be avoided when producing safety gear, this is why our helmets resist one single heavy impact and need to be replaced afterwards.

What Kind of Warranty Does My Helmet Come With?

Any TSG helmet determined by TSG to be defective in materials or workmanship within one (1) year from the date of original purchase will be repaired or replaced, at TSG?fs option, free of charge. Just take your helmet to the dealer from which it was purchased, with a letter indicating the specific reason you?fre returning the helmet, and proof of purchase. The dealer will then evaluate the claim.

How can I obtain replacement parts for my helmet?

Please contact your local dealer or distributor concerning replacement parts. You can purchase replacement interior fit pads at ridetsg.com or ask your local dealer to order them for you.

Can I use my TSG helmet for various action sports?

Each TSG summer helmet is certified for skate use as well as biking. Our winter helmets are certified for skiing and snowboarding. The most significant differences between summer and winter models are the removable earpads that come with the winter helmets. And most of our winter helmets feature mesh screened ventilation holes, mandatory by the certification standard for larger sized vents. In terms of shell and liner construction as well as shock-absorbance performance there is no difference between our summer and winter helmets.

Can I paint my helmet?

We do not recommend paints or solvents of any kind be used on the helmets. They can damage a helmet so that its protective capabilities are significantly reduced.

How often should a helmet be replaced?

TSG has a general recommendation of replacing your helmet every three years.

How Do I Store My Helmet?

After each use, allow the helmet to air dry and then store it in a cool, dry place where it won't get damaged. Note that excessive heat can damage your helmet. For example, in direct sunlight a dark gear bag, the interior of a car, or an car trunk can get hot enough to cause heat damage (damaged helmets will appear to have uneven or bubbly surfaces).

How Do I clean my helmet?

Helmets are made of materials that can be damaged by many commonly available cleaners. Petroleum based solvents or cleaners are especially dangerous. They can damage a helmet so that its protective capabilities are reduced. Many times this damage is not visible. For best results, clean the helmet using a soft cloth or sponge, warm water and mild soap (such as a mild dish soap).
COPYRIGHT 2012, TSG INTERNATIONAL AG, ALL RIGHTS RESERVED.

What are accepted forms of payment?

We accept Visa, MasterCard, PayPal and International Bank Transfer prepayment.

What is a CVC code?

A card validation code is an added safeguard for your credit card purchases. For VISA and Mastercard this is usually a 3 digit code found on the back of the card. For all online credit card purchases from us, the security code is required information.

What is 3D-Secure?

3D-Secure is a protocol defined by Visa and MasterCard that is implemented to provide additional security for online credit card transactions. This security standard protects your card against unauthorised use. 3D-Secure requires you to identify yourself with a personal password (analogous to entering a PIN at the cash dispenser/ATM) every time you make an online transaction. Currently, acquirers in Switzerland and Germany will not issue Internet contracts without the addition of 3D-Secure. We are thus obliged to apply the 3D-Secure service to your transaction.

There is a problem with my shipment, what should I do?

Please contact us by emailing shop@ridetsg.com and provide your order number.

What are your shipping rates?

Please visit the Shipping Rates page for more information. Orders to countries outside of the EU may be subject to additional costs. The next section 'Do I have to pay extra duties and taxes?' tells you more about this.

Do I have to pay extra duties and taxes?

Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. On orders to countries outside of the EU, we cannot predict what your particular charges may be. These additional charges must be rendered by you in order for your package to clear customs. Please contact your local customs office for more information.

Out of stock items

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.

What is the status of my order?

Right after you confirmed your order on ridetsg.com you should receive an email with order confirmation/invoice confirming that we received your order. We send another email with your personal tracking code as soon as your order is ready to leave our distribution center. This might take a couple days. If you cannot locate your order on the courier's website after you received our email please try again the next day, as it might not yet be in the courier?fs system. If you haven't received any email confirming your order please contact us at shop@ridetsg.com.

How can I cancel my order?

If you want to cancel an order, you can do this by sending an email to shop(at) ridetsg.com. Please state the order number found in your order confirmation and what items you wish to cancel. If the order has already been sent to you, you can still cancel the order within 14 days after the delivery. Note that in such cases shipping costs will not be refunded. You will at your own expense ship the items back to us. Naturally, the returned items must be in perfect conditions. Instructions for how to return an item can be found in the Help area, under RETURNS.
COPYRIGHT 2012, TSG INTERNATIONAL AG, ALL RIGHTS RESERVED.